Check if the latest engine is being used.

AhnLab provides an engine that includes functions for canning/repairing (deleting) new malicious codes and spyware and is regularly updated, n average once a day. Therefore you can only effectively prevent, scan, and repair the new malicious codes and spyware that are discovered virtually every day by using V3 or SpyZero products loaded with the latest engine. Please check at all times if the latest version of the engine is installed, to prevent damage from new malicious codes or spyware.

Check if the latest engine is being used
 
Check the Internet Options
Adware (advertisement programs), is a malicious code that misuses BHO (Browser Helper Objects) to fix the start page or pop up advertisement windows. To prevent this you should uncheck the checkbox for “Enable third-party browser extensions”, among other things.
[How to Clear the Checkbox for “Enable third-party browser extensions”]
(1) Run Internet Explorer.
(2) Select Tools -> Internet Options.
(3) Select the “Advanced” tab.
(4) Uncheck the checkbox for “Enable third-party rowser extensions      (requires restart)” and click “Apply.”
 
 
Check for Windows security patches
A system that has a vulnerable password for its Windows login account or that is not installed with the security patches will be needlessly exposed to malicious codes or hacking attacks. Not only that, but even if the malicious codes are deleted using a vaccine loaded with the latest engine, the malicious codes can attack system ulnerabilities again to re-infect and damage the system. Therefore, in order not to be infected
1. Password Settings for the Windows Login Account
    [Windows XP]
(1) Select Windows [Start] → [Control Panel] → [User Account]
(2) Select the account used.
(3) Select [Change My Password] and replace the existing password by       a new one which cannot be guessed easily. Please note that the       new password should be a ombination of letters, numbers and       special characters so that your system cannot be easily infected       with malicious codes, hich can spread if the password is vulnerable.
2. Apply Security Patches using Windows Update
(1) Select Windows [Start] → [All Programs] → indows Update]. Please       note: When the Windows Update Page is connected and the       “Security Alert” window pops up, elect “Yes.” The “Security Alert”       window will not pop up for sers who have already applied Windows       Update.
(2) Select [Express].
(3) Once the Windows Components Upgrade Screen appears, select      “ Install updates” to update your system.
(4) In some cases, a system restart may be required. If a message is       displayed to tell you that the system needs to be restarted, please       reboot, because the patches for ecurity vulnerabilities will be       implemented only after system rebooting.
 
 
Repair the Entire System in Safety Mode
Some malicious codes must be repaired in safety mode because many execution files may be infected, and some of them have self-protection features. If they cannot be repaired entirely, even with the latest version of the engine, it is recommended that you boot the system in “Safety Mode (Use Network)” and scan/repair viruses.
* This does not apply to customers who are using MyV3 or Spyzero ASP in Windows 98 or Windows ME.
[How to Boot the System in Safety Mode]
1. Restart the computer.
2. When the system starts booting, press the [F8] key on the keyboard      repeatedly. Press the key a number of times.
3. Select “Safety Mode (Use Network)” in the “Windows Advanced     Option Menu”, using the up/down arrow keys and press “Enter.”
* For reference, if the “Safety Mode” option is selected, Windows will
start using only those drivers necessary for loading minimal device
drivers and services.
4. When the phrase “Safety Mode” is displayed at the bottom of the     screen, it means that the system booting has been completed in     safety mode.
5. Once the booting is completed, execute V3 or SpyZero to inspect the      system and scan/repair viruses.
 
 

Home > Security Response >Virus Report

In this window, you can report files suspected to be malicious code (virus) or spyware. If you send the samples you suspect to be infected with malicious code, we will respond after checking for viruses.

Please select the symptom for the files or system you are about to report.

Some files are suspected to
be virus or spyware.
 
Virus cannot be repaired by
the AhnLab products.
 
Virus not scanned, but abnormal symptoms keep occurring.
 


Please check the following items before submitting a virus report.
Some problems are often resolved by checking the following items.

Check if the latest engine is being used.
Check the Internet Options.
Check for Windows security patches.
Repair the entire system in safety mode.