AhnLab - Antivirus Software and Security Solutions Provider

As on-line banking, cyber security trade system, and charged Internet services are increasing, the damages caused by the disclosure of user ID and password are also increasing. The serious problem is that cyber crimes which involve stealing and unlawful usage of private information of users to gain illegal financial gains are done more intelligently and boldly. MyKeyDefense 2.0 are designed to protect the user information such as passwords, bank account number, credit card number, and social security number, which are often disclosed by potentially harmful programs (keylogger program) or hacking attempts.

Easy to install
	MyKeyDefense 2.0 can be installed by just adding simple script in the webpage.

Stable during installation
	MyKeyDefense 2.0 is convenient to use since you do not have to restart your computer after installing MyKeyDefense 2.0. Since keyboard driver preemption is important for keyboard security product, you should restart the computer after installing the program to preempt the driver. However, this is not a mandatory option because MyKeyDefense 2.0 provides the same level of protection even when the driver is not preempted.

Updating through Internet
	MyKeyDefense 2.0 is installed through the script added in the webpage. Every time MyKeyDefense 2.0 runs, it compares the files saved in your computer with the files in the server and updates the files to the latest version. All updates are managed by AhnLab. For the program which MyKeyDefense 2.0 SDK is applied, update option is determined by the SDK usage method.

Displays tray icon
	MyDefense 2.0 protecting keyboard input can be checked through the tray icon. When keyboard input is protected, the tray icon blinks and when the input is not protected, no change occurs in the icon.

Alert Function
	MyKeyDefense 2.0 provides SDK with examples to protect text box of the webpage as well as the text box of general Windows application. This SDK can be used by loading it on a certain location of each application or by loading it on the location where MyKeyDefense 2.0 is installed. If you use SDK saved in the location where MyKeyDefense 2.0 is installed, you can use the updated SDK every time the product is patched.

Provides Windows application protection
	Adware detection technology accumulated with V3 development and operation

Easy to run/terminate
	MyKeyDefense 2.0 does not run in process format since it is provided in script format and SDK format, and runs in accordance with Microsoft Internet Explorer or SDK application. In other words, if you access Microsoft Internet Explorer and open webpage you want to protect, MyKeyDefense 2.0 will be executed and if you move to other webpage or close Microsoft Internet Explorer, MyKeyDefense 2.0 will be terminated also. The same process is applied to SDK applications.

Co-activates with PKI application
	PKI (Publick Key Infrastructure) is provided in most websites where you can use on-line banking or e-trade services. To provide safe financial trading environment, MyKeyDefense 2.0 co-activates with PKI application to save data in all areas ranging from user key input to server. MyKeyDefense 2.0 encrypts and saves the key input value in the memory. It encrypts the values by the function key created in authenticated program and each session, and transfers this encrypted value. Therefore, even the hacking program that uses BHO (Browser Helper Object) brings the key value through the script, the hacking program cannot decrypt the value since it does not know the value of shared key.

How to scan/repair
a. Scanning/Repairing the infected files
To scan the virus, first, select the drive you wish to scan. Click the check box () of the drive or folder to scan. In the left menu, if you click Scan/Repair, Scan/Repair-MyV3 window appears and you can see the virus scanning process.

b. Checking the infected file list
After the virus scan, detected viruses will be shown in the list. Infected file list will show the file and folder name, scan date, status, and scan method.

c. Repairing detected viruses at once
If you click Repair All Items, you can repair/delete viruses at once. MyV3 repairs infected files automatically and removes the malicious codes. However, if you disabled the automatic scan option in custom settings, you have to repair or remove the infected file manually. In this case, it is convenient to use Repair All option. After the virus repair is complete, the message will appear to notify you that the repairing is finished.

1. Storing in the quarantine
Quarantine is the storing section where you can store the copies of infected files before you repair viruses or delete malicious codes. The files stored in the quarantine are infected by malicious codes but since they are isolated, they will not affect the system.

2. Viewing scan result
Scan result shows information about the virus infection trends or number of infections. When a virus is detected, you can view the scan result on each virus detected by date.

3. Configuring settings
In Settings, you can configure Scan Setting and Repair Setting. You can use Scan Setting to configure settings for scanning viruses and Repair Setting to configure settings for repairing infected files.

1.	When using MyKeyDefense 1.0 in Windows 98, following error message appears: “[Error:00000002] An error has occurred”.
	In Windows 98, if you connect to the website where MyKeyDefense protects keyboard inputs and then connect to the website where MyKeyDefense 2.0 protects the inputs, “[Error 00000002] An error has occurred” will appear. This is caused because of the MyKeyDefense security structure. If you restart your computer and connect to the website where MyKeyDefense 2.0 protects the key inputs, you can use MyKeyDefense2.0. MyKeyDefense used in the website will be upgraded to MyKeyDefense 2.0 gradually. This problem will be solved if you upgrade to MyKeyDefense 2.0. Sorry for causing this inconvenience.

2.	When I restart my computer while using USB keyboard, the keyboard does not work on Windows log in screen.
	If you connect to the webpage protected by MyKeyDefense 2.0 and restart your computer, the keyboard will not work in the Windows log in screen for a minute. When connecting to the website protected by MyKeyDefense 2.0, it will restructure USB keyboard stack to protect user’s keyboard input. However, after you disconnect from the protected website, USB keyboard stack will be restructured to its original state. When restarting the Windows, the keyboard may not work temporarily while the USB keyboard stack is restructured.

3.	Following error message appears: “Program cannot run properly due to the key logger or error”.
	This error message appears when MyKeyDefense 2.0 does not run properly due to the security program of other company or key logger. It has been reported that this error has occurred when MyKeyDefense was executed together with nKeeper or nProtect. Please remove nKeeper and nProtect. If same error continues to occur even after nKeeper and nProtect have been removed, scan your computer for malicious code infection.

4.	When using USB key pad, NumLock key does not work.
	When only the NumLock in keypad is turned on while NumLock in keyboard is turned off, contents typed from the keypad will not be properly entered. Please turn on the NumLock in the keyboard and use the keypad.

5.	Following error message appears : "Key input is not valid. Please enter again"
	This message is displayed in the following situations. 1. When automatic input program such as Alpass is used 2. When the product is used through remote connection program such as Terminal Service 3. When Keyboard On Display is used 4. When user’s key input speed is extremely fast 5. When suspicious program has changed input value in the protected area It is error message displayed when suspicious program changes the input value or when value input speed is faster than the speed of key input protection process. This error message is displayed when using automatic log-in such as Alpass. And this message comes up when connecting to a site protected by MyKeyDefense 2.0 through Terminal Service. In the area protected by MyKeyDefense 2.0, a value cannot be input through Terminal Service, Keyboard display, and automatic input program such as Alpass. If the error message keeps coming up when it is not under situation 1-4, there’s higher chance of suspicious program exist in the computer. Check the security status of the computer.

6.	Function key of Logitec keyboard does not work.
	If MyKeyDefense 2.0 is running, then the function key of Logitec keyboard might not work. Except the function key, other keys will work properly. If you close the web browser or program that executed MyKeyDefense 2.0, the function key will work properly again.

7.	When using the specific keyboard, it does not work properly.
	Keyboards supported by MyKeyDefense 2.0 are following. 1. USB Keyboard 2. PS/2 Keyboard 3. Wireless Keyboard(if compatible with HID standard specification of USB) For Wireless keyboards, if it is compatible with HID standard specification regardless of communication form(BlueTooth, IrDA, RF), the keyboard will be supported by MyKeyDefense 2.0 However, when additional driver is installed after wireless keyboard is connected, if the driver doesn’t follow HID standard specification, the keyboard will not be supported by MyKeyDefense 2.0

8.	32a10027 : Internet Explorer 5.01 sp2 or higher version is required.
	IE should be updated. It is dangerous using Internet Banking service on current IE because the security cannot be ensured.

9.	32a10023: Authentication file has expired. 32a1001b: Installation file of Smart Update is not valid. 32a10009: ASPSnc.dll can't be recalled. 32a10005: Product Installation file is not valid.
	User PC may have virus or spyware. It is dangerous using Internet Banking service without complete repair of the virus or spyware. 1. Try again after scan/repair existing virus and spyware

10.	32a1000b: Authentication file cannot be downloaded. User PC has a problem on network configuration.
	Please click on the links below, and check for connection.
	Check for aspglobal connection
	If the user cannot connect to the link above, please follow instructions below.
	Home PC - Add 164.124.101.2 to DNS server address Office PC - Inquire of office network(security) manager, and request for connection to 'aspglobal.ahnlab.com' on Internet Explorer

11.	When "Program cannot be operated because of keylogger or error" message shows up, or such as '***' is entered automatically.
	Check for other security program installed in user PC. 1. nProtect Keyboard Hacking Protector, nProtect KeyCrypt, nProtect Personal, nProtect Web Safer 2. EN Keeper 3. Mycin software 4. SafeEnter 5. Keyboard Protector 6. Keyboard Input Encryption provided by KT 7. Personal Information Protector 8. ATI Hotkey poller 9. hotkeyapp.exe and hotkey.sys (ACER notebook, A part of Acer launch manager) If any of programs listed above is installed, it should be deactivated or uninstalled. If you still have the same problem after uninstalling all the programs above, please contact AhnLab.

12.	"[Error: 00000002] Driver Load Failure"
	Please check if you are connected to server through terminal service. Key input through terminal service is not supported by security service.

13.	When ActiveX is not installed, or installation page has stopped.
	1) - Ask customer if he/she selected 'No' when Active X installation was requested. - If the customer selected 'No' or 'Not install', instruct him/her to press 'F5' to install Active X. - Try again
	2) - For Windows 98 user, instruct him/her to delete 'Internet Explorer Q912812' at 'Program add / deletion' in Control Panel - Try again
	3) - First, register as 'Trusted site' - Internet option -> Security -> Trusted site -> Select 'Basic level' - Internet option -> Content -> Publishers -> Delete if there is any contents starting with 'mkd' among un-trusted publishers - Try again
	4) - Select 'Manual Installation' (at the top of the display). After that, if the 'installation completed successfully' message shows up, try the service again. - If the download fails after trying 3 times, Go to '3. User PC has a problem on network configuration' problem, and follow the instruction
	5) - When installation page is opened, go into IE menu 'Tool' -> 'Additional function control'. - If any contents starting with 'mkd' are set as 'Not used', change it to 'Use'. - Try again
	6) - Check 'When other Active X is not installed either' in below.
	7) - If other Active X is not installed either, please contact AhnLab technical support.
	[Check points when other Active X is not installed either] 1. Connect to any Active X control installed web site, and check if it is installed. 2. Go to '%Windows%/Downloaded Program Files/', click 'date' to sort by dates. If the latest installed file was saved several months ago, Active X installation has not been done for a while. -> If other Active X couldn't be installed, the user should operate system restoration (to the latest Active X installation date), or OS reinstallation. Please explain this to customers.

14.	[Error:0000007e] Error occurs
	1. This error might be caused because 'C:\windows\system32\cfgmgr32.dll' file doesn't exist. 2. The user's hard disk may have a problem, so that required files have not been backed up. Modify file names of V3Warpd.v3d, v3warpds.v3d, V3Warpn.v3d, v3warpns.v3d in 'C:\windows\system32' folder. V3Warpd.v3d -- > V3Warpd.v3d_ v3warpds.v3d --> v3warpds.v3d_ V3Warpn.v3d --> V3Warpn.v3d_ v3warpns.v3d --> v3warpns.v3d_

15.	If 'Please contact AhnLab' message is displayed during manual installation
	First, check if all web browsers are closed. Check task manager whether IEXPLORER.exe is running or not. If it is running, terminate IEXPLORER.exe and try installation again. [Occurs during InstMKDByPass.exe execution] Bypass Manual Installation Program is basically modifying required files after product installation is done. So, if you execute Bypass Manual Installation Program without product installation, the error may occur.

16.	Authentication Certificate cannot be selected. 'OK' or 'Cancel' button is not selected. If the user is using touchpad on laptop, a mouse pointer is moving normally but clicking operation is not working.
	This bug may occur while using touchpad on laptop, and clicking operation by touchpad is not working. If the user clicks by a button under the touchpad, he/she will be able to click on selecting Authentication Certificate, 'OK' or 'Cancel' button. AhnLab is currently investigating this problem. Until the patch solution for this bug is distributed, please guide the users to use the button under the touchpad.

17.	[Error:22A41027] Error occurs
	Patch for this problem is distributed as of Oct.10, 2006. If any problem is reported after this date, please forward it to AhnLab.

18.	Keyboard and mouse stop in Windows 9x.
	Patch distribution for this problem is scheduled at the end of Oct. 2006. Please do not apply Bypass Hotfix for any bug regarding this problem reported. Forward it to AhnLab.

19.	BSOD occurs in DualCore CPU
	Patch distribution for this problem is scheduled at the end of Oct. 2006. Any bugs reported related to this problem, please do not apply Bypass Hotfix and forward it to AhnLab. >> MyKeyDefense Manual Removal Tool >> MyKeyDefense Manual Installation Tool >> MyKeyDefense Manual Bypass HotFixl Tool

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